People, Processes and Outcomes… The Cornerstones of Effective Performance Management

We start with a clear brief or by undertaking a review to identify the gaps in understanding and barriers to communication between customers, the organisation and suppliers. We can then work with your organisation on one or more of the three cornerstones of effective performance management. People - Processes – and – Outcomes

	People – developing systems to communicate performance expectations and to recognise and provide feedback on achievements. Business Relationship Reviews Management & Team Leader Coaching Performance Appraisal Programmes Team Building & Facilitation
	Processes - developing management and administration systems that support business relationships and delivery of products and services. Negotiating Service / Supply Contracts Process Re-Engineering Project Facilitation Management Systems Development Consultancy Performance Measurement & Reporting Systems
	Outcomes - identifying desired outcomes and focussing the organisation, your staff and your suppliers, on the achievement of measurable results. Supplier Capability Assessments Performance Monitoring Programmes Legislative Compliance Audits Contract Management Reviews Independent Reviews / Troubleshooting

Results Management Group (NZ) Ltd
Fencourt Business Centre, 2 Church Rd, P.O Box 221, Cambridge
Telephone +67 7 827 5508 | Facsimile +64 7 827 5509

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